Commercial Terms & Conditions


Company Information

Southern Wine Roads Limited

Trade Name: 
Company Number: 9148682
VAT Number: 201037514
Kemp House, 152-156 City Road, London, England, EC1V 2NX


General Terms and Conditions

Following terms and conditions will apply to any order you place to Southern Wine Roads Limited, hereinafter will be referred to as “us”, “we” or “our”.


Placing an Order

It is illegal to sell alcohol to anyone under 18 years of age in the United Kingdom. By ordering any alcoholic products on our webpage, on the telephone or by email, you confirm that you are at least 18 years old at the time of the order.


Orders can be placed over the phone stated on our website, by email ([email protected]) or via our website. To be able to order via our website, you need to create an online account using an e-mail address. The validity of the email address will be verified by our online system to protect our customers from online fraud activities. We accept direct debit and credit cards (registered in the UK only to be able to use 3D secure authentication infrastructure). Amex cards are not accepted. Phone calls related to orders may be recorded. Customers placing orders over the phone or by email may choose to transfer the funds to our company bank accounts or pay by cheque. The dispatch will take place after the full receipt of the funds or after the cheque is cleared. Clearing cheques may take up to seven days. Our company has the right to decline to conduct a commercial transaction with any company or persons.


Accepting or Rejecting an Order

Once we accept your order, we will notify you using the email provided by you. We have the right to reject any offer to buy. Until the order is accepted, no contract has come to effect between you and our company.


Product Information

Regarding the alcoholic drinks that are promoted and sold on this website, any information other than the product brand name and grape variety (or varieties) used for the making of the product, are to provide general information about the product. Such information that is intended to provide general information is not part of the contract between you and our company in the case that your offer to buy is accepted by our company as described above.



Our prices are subject to change without prior notice.  Our prices may be stated over the phone or on an email or on a product catalogue or on this website. In case an item is under or overpriced by mistake, the difference between the actual and the charged price will be returned to whichever party, you or our company retains the excess. In the case that a price is understated, you have the right to cancel the order before the dispatch and you will be refunded for any payments you have made. Prices shown on our web page are in £ sterling and inclusive of VAT.


Our company may run different promotions from time to time and with or without a declared end date. Our company has the right to cease the promotion at any time or extend the end date.


Delivery & Receipt of Products 

We will endeavour the best effort to dispatch your order 1 to 5 days after the order is placed and order acceptance.


​Order Value* & Shipment Cost**

Orders up to £150 GBP, shipping costs 9.90 GBP
Orders 150 GBP and above – Free
*incl. VAT
**1-5day (excl. weekends) delivery, UK Mainland only.


If you wish your products to be shipped to one of the below territories or outside of UK, you should get in touch with us by phone or email to discuss the shipping terms as above rates do not apply.


Excluded territories: Northern Ireland, Scottish Isles, Isle of Mann, Isle of Wight, and Channel Isles.


We have the right to update these rates with the condition of informing you before you place an order. Delivery will be made to the address provided by you. If you are not present at the delivery address at the time of the delivery, receipt of the products should be arranged by you and the delivery company. Our company can provide you with the shipment tracking number upon request.


Guarantee, Inspection and Checks 

Upon delivery, you are required to inspect the items within 7 days. Any faulty products will be either replaced or the price paid for the faulty product(s) will be reimbursed. Any replacement requests after 7 days will be handled at the discretionary of our company.


Ordering Mixed Products

Your order can consist of different wines and other drinks sold by us. If one or more products become unavailable after your order is accepted and before the dispatch takes place, we will contact you to serve you in the best possible way. We can offer to replace the product with another product with a matching or a higher price. In the case that our alternative offers are not up to your expectations, you have the right to cancel your order and you will be reimbursed for the amount you paid.


Returns /Cancellations

Orders for goods can be cancelled within 7 working days of receipt of goods. You have the responsibility to return the products in good condition and arrange and pay for the delivery. Products should be returned when and if the return request is confirmed by our company in writing. Products should be delivered to the address provided by our company. Any other costs relating to the return of goods will be paid by you. We have the right to apply a £15+VAT handling fee for the return requests. If the returned products are in good condition to sell, we will reimburse the amount within 7 working days after the receipt of the products. If the returned products are not in good condition to sell, we can either decline the receipt of the products or ship the products back to you and charge the re-delivery fee.

Terms of use & Privacy policy


Privacy is owned by Southern Wine Roads Limited. Southern Wine Roads Limited is committed to protecting your privacy and personal data. All information provided by you by submitting a form, online or offline, in emails sent to us and for online purchase will be treated in accordance with the General Data Protection Regulation (GDPR) of European Union. For the description of personal data, please refer to ICO, supervisory authority for GDPR in the UK.


Limits and Framework of Sharing your Data

We may share your information with the following third parties only:
-We may share your data with third parties in order to complete the tasks related to your requests or orders. These third parties may include delivery companies and other directly relevant sub-contractors. We make sure that we work only with companies who operate within the GDPR framework. If you require, we can provide you with the details of the companies we work with.
-We may work with web and email storage companies. When doing so we make sure that we work with companies who operate in the GDPR framework. If you require, we can provide you with the details of the companies we work with.
-Legal bodies such as Police and Prosecutors require us to share your information for crime and fraud prevention purposes, we do so in line with the relevant legislation.
We do not share your data with third parties other than described above. We do not sell or rent your data to third parties.


Type of Data Collected from You

The personal information we collect may include the following;
name, surname, address, telephone, email address, IP Address, and anonymous website analytics (frequency of pages visited on our website).


Emailing the Customers

We may time to time email you to inform about promotional offerings, product updates and etc. You have the right to unsubscribe from this email communication.  You can unsubscribe and/or request to be deleted from our system any time by sending us an email at [email protected]

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. You can find detailed information on cookies on  


Use of Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.


More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However, if you are still looking for more information then you can contact us through Email: [email protected]


Registration or Providing Information

To register, purchase products or tasting events you must be eighteen years of age or more at the time of registry. You must provide correct and complete information. It is your responsibility to inform us of any changes in your personal status.


Password and security

Access to some parts of the site may be password protected. You must keep the password confidential. If you notice any suspicious activity regarding your trade with us, you should immediately inform us.


Intellectual property

The content of the Site is protected by copyright, trademarks, database right and other intellectual property rights. You must not duplicate any information to share with others in any form or shape without obtaining written permission from us.


Availability of the Site

We endeavour all the efforts to keep this website active and mistake-free. There may be some interruptions time to time due to maintenance or update work.


Our right to suspend or cancel your registration

We may cancel your registration any time with no prior notice. You can cancel your registration by informing us at [email protected]


Information provided on this Website

Some information provided on this website has been obtained from external resources. Even though we put all the effort to provide you with the correct information, we cannot guarantee that all information on this website is mistake-free at all times. We would be happy to correct any mistakes noticed by you if we are informed. We may provide links from other websites in our website to provide information or reference on certain products, concepts, issues or developments. We hold no responsibility for the content provided in such other websites.


Resolution of Conflicts and Applicable Law

These Terms and Conditions, as well as the rights and obligations of the Parties resulting from it, shall be governed by and interpreted in accordance with the laws of England. Our company will endeavour the best effort to solve any disagreements in the quickest way possible. If a Party is not satisfied with the settlement proposals of the other side and prefers to resolve the disagreement at the court, this must be done so within England.  These terms and conditions cannot take away your statutory rights as a consumer. a text box

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